Why it is important to engage
Our success is dependent upon our ability to understand and respond to the needs of our customers. By offering relevant products and services that provide meaningful savings, we attract and retain customers, setting ourselves apart from our competitors.
Customers’ key interests
- An unbiased review of offers on the market
- Competitiveness and value
- Compliance with data protection regulation
- Access to a wide range of products and services
- User-friendly online features which enable easy comparison
- Accurate and up-to-date information
Why it is important to engage
A highly skilled and motivated workforce is essential to the success of the Group. We are committed to creating a diverse and inclusive workplace, fostering an environment where employees can achieve their full potential. Engaging with our employees is key to retaining and developing the best talent.
Employees’ key interests
- Company purpose and reputation
- Reward
- Career opportunities
- Employee engagement
- Training and development
- Wellbeing
- Health and safety
- Diversity, Equity, Inclusion and Belonging
Why it is important to engage
Our third parties, such as the providers who provide products through our channels and the suppliers who provide goods and services to us, are critical to our performance. We engage with our third parties to build trusting relationships from which we can mutually benefit and to ensure that they are performing to our standards and conducting business to our expectations. Expanding our tenancy offering and our data and insight offer to partners is an important opportunity for us. This allows us to build a recurring revenue stream while also enabling partners to reach new customers via tenancy and then enhance their product range through data to better meet the needs of our customers.
Suppliers’ key interests
- Cost efficiency and value
- Long-term relationships
- Responsible business, trust and ethics
- Efficient customer acquisitions
- Value creation
- Data insight and related products
- Working with a recognised brand
Why it is important to engage
We are committed to building positive relationships with the communities in which we operate. By supporting local communities and groups and considering the environmental and social impacts of our operations, we seek to ensure that we provide a positive contribution to the communities in which we operate and to the environment.
Environmental engagement is equally crucial in addressing the pressing global challenges of climate change and resource depletion. Adopting sustainable practices not only mitigates our environmental impact but also positions our company as socially responsible. We want to ensure that our operations create the least environmental impact on our communities as possible, because we believe that is the right thing to do.
Communities’ key interests
- Local operational impact
- Health and safety performance
- Climate-related risk, commitments, performance and reporting
- Long-term partnership and strategic alignment
- Sustainability
For further information, please refer to our Sustainability Report on page 34.
Why it is important to engage
Open communication and dialogue fosters a clear understanding of our business, strategy and culture, while ensuring regulatory and legislative compliance.
Continued Government engagement supports campaigning objectives and endorses MSE’s role in fighting the consumers’ corner.
Regulators’ key interests
- Openness and co-operative interactions
- Proactive compliance with new regulations and legislation
- Fair value and good customer outcomes for consumers
- Governance, culture and sustainability